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Änglamark | Grönkulla | Sunnanäng | Conditions | Activities etc. WHO IS THE MEDIATOR? The landlord is: Heléne Carlson, Koppartorps gård, 615 96 GRYT, Sweden. Phone +46 (0)123-441 03. Mobile +46 (0)70-391 81 93 AS LANDLORD WE ARE OBLIGED TO ENSURE THAT: - You receive written confirmation of your booking, - you receive documentation and details of where to pick up the key in good time, but not necessarily more than 30 days before the agreed day of arrival, - the cottage corresponds to the description, - you are informed of any important changes concerning your booking, - you may use the cottage from 4 p.m. on the agreed day of arrival until 11 am on the day of departure, unless otherwise confirmed. WHEN DOES MY BOOKING BECOME BINDING? You and we are bound by the lease as soon as we have confirmed your booking and you have paid the application fee (or all the rent). If payment has not been made within the specified time the booking is therefore annulled. WHEN SHOULD I PAY? If you booked earlier than 40 days in advance the application fee is SEK 500/week, to be paid within 10 days from confirmation. The balance to be paid no later than 40 days before the agreed day of arrival. If you booked later than 40 days in advance, all the rent should be paid at the latest within 10 days, but not later than the day before arrival. An extra charge of SEK 100 is made for every payment from countries outside Sweden. This is to cover domestic bank fees. WHAT HAPPENS IF I DON’T PAY ON TIME? If you don’t pay the application fee on time, we have the right to cancel your booking. If you fail to pay the rent this is counted as a cancellation on your part and in that case rules for cancellation apply. WHAT ARE THE RULES IF I WANT TO CANCEL? You can cancel verbally or in writing through us. Cancellation is not valid if it takes place through another party. We are obliged to confirm your cancellation in writing. The extra charge to cover domestic bank fees will not be repaid. If you cancel more than 40 days before agreed arrival, you do not need to pay more than a service charge of SEK 500/week. If you cancel 40 days or later before agreed arrival, you will have to pay 90 % of the rent. If you have already paid more than you are obliged, the difference will be reimbursed by the party to whom it was paid. If we manage to rent the cottage to someone else, we will reimburse you with the amount equivalent to the rent paid by the new tenant, with a deduction for a service fee of SEK 500/week. WHAT IF SOMETHING HAPPENS TO ME? An accident can happens which makes you have to cancel your planed holiday trip. If you possibly have a householder’s comprehensive insurance you can buy a special cancellation protection. These should cover all holiday arrangements you and your family are booking during the year. WHAT ARE MY RIGHTS? If we do not supply the cottage in the promised condition or at the right time ant cannot offer you another cottage that differs little from the one you booked and is therefore of little significance to you, you are entitled to cancel the lease. In this case we have to reimburse everything you have paid us and compensate you for your proven and reasonable costs, with a deduction for the benefit you may have had from the cottage. Instead of cancelling the lease, you may demand reduction of the rent. If you have any complains the must be communicated to us as soon as possible, preferably within 3 days from the day of arrival. Any defects which occur during you stay shall be reported immediately, so that we have the opportunity to rectify them. You are entitled to put another person in your place and we have to accept that person unless we have special grounds for refusing. If you intend to do so you must inform us before the date of taking possession. The fee for changing the reservation is SEK 250. WHAT ARE MY OBLIGATIONS? You must take good care of the cottage and follow the rules and regulations which apply. You are personally responsible for any damage that occurs to the property and its contents through your own negligence or that of someone in your party. You must not use the cottage for any purpose other than what was agreed at the time of booking (normally leisure purposes) and you must not allow more people to stay overnight in the cottage or in its grounds than you stated on booking. The guests bring their own bed linen and towels. You must clean properly before you depart. If you fail to do so we will do the cleaning at your expense. WAR, NATURAL DISASTERS, STRIKES ETC. You and we have the right to depart from the lease if the cottage cannot be supplied owing to military operations, natural disasters, labour-market conflicts, protracted interruptions in the supply of water or energy, fire or other similar major occurrences, which neither you nor we could have foreseen or influenced. Under such circumstances we are obliged to reimburse what you have paid with a deduction for the benefit you have had from the cottage. WHAT HAPPENS IF WE DON’T AGREE? Tell us about any complains immediately. Bear in mind that you chances of obtaining redress may diminish if you delay in making your complaint. If we don’t agree, you can contact Allmänna Reklamationsnämnden (the National Board for Consumer Complaints). |